Legal Information

Data Protection & Privacy Policy

Personal information which we collect from you will be processed in accordance with the law. All data supplied to us relating to compensation claims is kept electronically and is not given to any third party except those dealing with your claim including the allocated solicitor. All personal information held about you is deleted at the conclusion of your claim. All information that you supply is kept on a password and firewall protected computer hard drive and is backed up offsite. You may have access to all personal information relating to your claim kept by us and we will correct any erroneous information at your request.

Limitation & Time Limits

There are time limits within which legal proceedings should be issued in a court of law. Failure to comply with these time limits can result in loss of the opportunity to claim compensation. Reference should always be made to a qualified solicitor to obtain information and advice on these time limits as soon as possible after the event giving rise to the potential claim or appeal.

Legal Disclaimer

The information contained on this website is neither medical advice nor is it legal advice and it should not be used as a reason to disregard professional advice nor as a reason to delay seeking professional advice. A solicitor-client relationship is not established until such time as your claim is accepted in writing by an independent solicitor. Mere consideration of this website does not establish any form of legal relationship.

No Win No Fee

Within the context of the meaning of the Criminal Injuries Compensation Scheme, the term no win no fee means that there will be no legal charges in the event of an unsucessful claim where compensation is not awarded. The Criminal Injuries Compensation Authority, which administers this scheme, do not make any award for legal charges under any circumstances and if the claim is sucessful and there is an award of compensation, legal charges will be levied at a pre-arranged percentage of the amount of the financial award. These matters will be discussed in full by your solicitor, who will outline any agreement in writing, prior to any action being taken on your behalf.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
  SOLICITORS HELPLINE 0845 644 4163
  Regulated by the Ministry of Justice in respect of regulated claims management activities.
  Registration is recorded on the website
  www.claimsregulation.gov.uk
  Reference CRM11237.